Properties5
| Type | Article |
| Author | Baldur Bjarnason |
| Date | May 30, 2023 |
| URL | https://softwarecrisis.dev/letters/ai-and-software-quality/ |
| Note created | May 30, 2023 |
Switching costs are, more often than not, massive for business software, and purchases are not decided by anybody who actually uses it. The quality of the software disconnects from sales performance very quickly in a growing software company. The company ends up “owning” the customer and no longer has any incentive to improve the software. In fact, because adding features is a key marketing and sales tactic, the software development cycle becomes an act of intentional, controlled deterioration.